FAQ


Q: What are the benefits of MasterNodeOnline.com?

Our service allows you to monitor your masternode. It monitors the availability of your masternode and payments. Alerts are sent via email, Telegram and Discord.

Q: What web browsers are supported?

We support Chrome, Firefox, Opera and Safari. It's possible Microsoft Edge will work. Internet Explorer is not supported.

Q: Why should I monitor my masternode?

Masternodes should be available constantly, because they play an important role in registering and confirming transactions in the blockchain. The masternode owner receives payments for maintaining the masternode, but only if they are working correctly. In the event of a masternode failure, or downtime, the owner may not receive payments or it may be lower than expected. Therefore it's important to react quickly to any downtime of your masternode.

Q: How often is my masternode monitored?

Masternodes are monitored every 15 minutes with alerts being generate at this time. Alerts are generated for masternode status changes, and also when a payment is received.

Q: What do I need to do to monitor my masternode?

All you need to do is register and provide a valid email address. This email needs to be verified before the account will be activated. Also, you will need your masternode payee (collateral address) to start monitoring your masternode.

Q: Can I register anonymously?

Yes, you can register anonymously, login will be via authentication token. Please ensure you save this somewhere safe, as there will be no way of recovering your account if you lose your token. You can receive alerts only via Telegram or Discord. If you want email alerts, please register with an email account instead of anonymously.

Q: How many masternodes can I monitor?

There are currently no restrictions to the amount of masternodes that you can monitor.

Q: What type of alerts can I receive?

You can receive alerts via email, Telegram and Discord.

Q: Why is the time incorrect against my masternode for lastseen and lastpaid?

You need to set your timezone under My Profile, Preferences. The correct time will then be shown for your region.

Q: How can I obtain my chat ID and activate Telegram alerts?

You must complete this step even if you know your chat ID as it must be registered with our BOT for it to work.

1. If you have Telegram app installed on this device you can just click MasterNodeOnline_bot and skip step 2.
2. Open Telegram app and search for "MasterNodeOnline" and then click to select us from the list.
3. Click Start.
4. A message will be received with your chat ID.
5. Add this ID under My Profile -> Preferences and save changes.

You are now registered to receive Telegram notifications.

For already registered masternodes, to enable receiving Telegram alerts:

1. Edit your masternode.
2. Enable/disable where required the Telegram alert options for status or payment notifications.

Q: How can I obtain my Discord discriminator and activate Discord alerts?

1. You need to join our Discord server. You can do it by clicking this link.
2. You will need your Discord username and discriminator. Discriminator consists of 4 digits. It is preceded by '#' sign. You can find it in Discord under user settings.
3. Configure those values in format: username#discriminator (example John#1234) under My Profile -> Preferences and click "Configure Discord".

You are now registered to receive Discord notifications.

For already registered masternodes, to enable receiving Discord alerts:

1. Edit your masternode.
2. Enable/disable where required the Discord alert options for status or payment notifications.

Q: Why does my masternode have a status of "DISAPPEARED"?

This is because your node passed all other blockchain statuses of EXPIRED, WATCHDOG_EXPIRED, NEW_RESTART_REQUIRED, REMOVE and has disappeared from the blockchain. When this happens, a notification is sent informing you that your node has disappeared and after 3 days if you don't take action to restart or fix your node, then our monitoring service then sets your node monitoring to disabled as it will be deemed inactive. Of course, if you take action to fix your node when status changes occur, then you should never see this status.

Q: Why is "unavailable" shown in the IP address and port field?

This is because the blockchain of your chosen cryptocurrency does not make available the IP address and port information.

Q: My masternode says it received payment, but it didn't. Why is this?

Sometimes there is a situation when you get a notification saying there was payment when there wasn't. This can usually happen because the blockchain is incorrectly updating the lastpaid time. We've seen this a few times where the lastpaid has been updating every second. We cannot distinguish if data from the blockchain is a real payout or not. In these cases we've reported to the appropriate coin/currency to resolve this issue.

Q: How does proactive monitoring work?

Proactive monitoring is based on lastseen time. If your node has not been seen for over 20 minutes, a notification will be sent to inform you, so that you have enough time to react before your node status changes to EXPIRED causing your rewards being lost.

Q: Why doesn't active time change?

Active time updates every 10 mins just like lastseen. So a manual refresh won't change this.

Q: Why is my protocol version red?

This means there is potentially an update available so that you can upgrade your masternode.

Q: The masternode type I want to monitor is not on the list. What can I do?

If your masternode currency is not on our list, we encourage you to let us know on our Discord channel #suggestions. That way we can gain knowledge of interest in that type of masternode and add it to our list of monitored masternode types.

First check to see if the coin is on the list or not using the following command on our discord:

!coinqueue

If it's not on the list, then the following information is required before a coin will be added:

- Coin full name and symbol
- Coin Website
- Github link to code
- Discord and/or Telegram link

If any of this information is incomplete, the coin will not be added, and precedence will be given to other requests that have provided all the above required information.


New currencies are added free-of-charge.